At Westpay, we believe that everyone should have the ability to pay simply, securely, and confidently. That’s why we are preparing today for the changes that will shape tomorrow.
What Is the European Accessibility Act?
The European Accessibility Act is a landmark piece of legislation designed to improve accessibility for people with disabilities across a range of products and services, including payment solutions. Starting from June 2025, companies operating within the EU will be required to ensure that their payment terminals, ecommerce platforms, and self-service devices comply with specific accessibility standards.
The goal is simple but powerful: make everyday services usable for everyone, regardless of physical or cognitive abilities.
How Will the Accessibility Act Affect Payment Systems?
The EAA brings several important changes for payment providers, merchants, and service developers:
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Accessible Interfaces
Payment terminals must offer clear, easy-to-understand navigation, large enough displays, and straightforward prompts that accommodate users with visual, hearing, or motor impairments. -
Multiple Interaction Methods
Payment solutions must allow for various input methods, such as voice commands, tactile buttons, or screen reader compatibility, making them easier to use for a wider range of customers. -
Digital Compliance for Ecommerce
Online checkouts must adhere to recognized web accessibility standards like WCAG (Web Content Accessibility Guidelines). This ensures that online payment processes are equally accessible to people using assistive technologies. -
Equal Experience Across All Channels
Whether paying in-store, online, or via mobile, customers must enjoy a seamless and barrier-free payment journey.
Why Accessibility Matters
For businesses, accessibility is no longer just a “nice to have”—it’s becoming a legal obligation. But beyond compliance, there are powerful reasons to prioritize accessibility:
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Reach a Broader Audience
An inclusive approach opens your business to millions of potential customers who may otherwise have been excluded. -
Enhance Customer Loyalty
Consumers increasingly prefer brands that value diversity, inclusion, and social responsibility. -
Future-Proof Your Business
Proactive compliance with accessibility standards protects your operations from future regulatory risks and positions you as a market leader.
Westpay’s Commitment to Accessibility
At Westpay, we are already taking decisive steps to ensure that our solutions are ready for the future. Our latest payment terminals, SoftPOS solutions, and ecommerce platforms are being developed with accessibility by design in mind. We are incorporating flexible interaction options, intuitive interfaces, and best-in-class digital accessibility standards across all our offerings.
Because at Westpay, we don't just enable payments—we enable opportunity, inclusion, and simplicity for everyone.
How can we help you make the most out of payments?
You can always contact us by our form, email or phone.
Form: Click here>>
Email: info@westpay.se
Phone: +46 8 506 684 00
Published juni 4, 2025