Westpay Driftsinformation

Disturbance info

Status: 2025-10-31 21:30

All systems are processing transactions.

 

Status

2025-10-31 - 18:45
Incident classed as over after two hours of monitoring, status update sent to all customers.

2025-10-31 - 16:50
Transactions are processing normally.

2025-10-31 - 16:50
Transactions are processing again with mitigated solution.

2025-10-31 - 16:40
Re-routing of traffic using different path started.

2025-10-31 - 16:30
Distrubance email update sent.

2025-10-31 - 16:30
Potential cause found, distrubance in globalconnect (STOKAB) fibre network.

2025-10-31 - 16:05
Distrubance mail sent.

2025-10-31 - 15:55
We are experiencing disturbances in incoming transactions.

 

 

 

 

 

 

Past History

2025-10-07 - 15:40
Incident resolved and closed.

2025-10-07 - 12:25
Disturbance resolves email sent to all customers. We are still monitoring.

2025-10-07 - 11:34
Disturbance resolved email sent to all customers. We are still monitoring.

2025-10-07 - 11:20
Disturbance resolved, we are monitoring the situation closely

2025-10-07 - 11:15
Disturbance update sent, terminals are back online and we are monitoring the situation.

2025-10-07 - 11:00
Terminals is back online, technicians is still investigating and applying fixes.

2025-10-07 - 10:57
Transactions is starting to approve online again.

2025-10-07 - 10:45
Disturbance mail update sent to all customers, incident is still in progress.
 

2025-10-07 - 10:20, Status:

Incoming transactions dropped, system is not processing transactions and all customers are offline.

2025-10-07 - 10:15
Disturbance mail sent to all customers.

2025-10-07 - 10:08
We are experience disturbances in some of our connections. Investigation is in progress.