Eliminate Lost Sales
Minimize downtime and ensure every transaction goes through, protecting your bottom line from infrastructure failures.
Payments that keep your business running.
Westpay delivers resilient payment infrastructure designed to keep transactions flowing, reduce disruption, and protect business continuity when the unexpected happens.
Protecting revenue through reliable payments
Preserve Customer Trust
Deliver a seamless, reliable payment experience that builds confidence and encourages repeat business.
Rapid Recovery
In the rare event of an issue, our systems are designed for fast, controlled recovery.
Stability engineered into every layer
We combine world-class hardware with a proactive software layer to create a payment environment that is resilient, secure and operationally ready.
Intelligent Monitoring
We don't wait for problems to reach your customers. Our platform uses advanced telemetry to identify anomalies before they impact performance.
- Real-time transaction flow analysis
- Automated alerts for technical anomalies
- Predictive maintenance for hardware fleets
Architectural Redundancy
Our network architecture ensures that traffic always has a way forward, even if a primary communication route is compromised.
- Separate datacenter architecture
- Isolated communication pathways
- Dynamic transaction routing
Expert Incident Ownership
Technology is only half the story. Our operational maturity is defined by clear ownership and rehearsed response protocols.
- Defined roles with clear escalation paths
- 24/7 technical response capability
- Direct coordination with strategic partners
A foundation built for business continuity
We operate a multi-layered infrastructure with a proven uptime of > 99.99%. All critical infrastructure is hosted in Swedish datacenters protected under the Swedish Protective Security Act, while selected non-critical services are delivered through Azure with data residency in Western Europe.
Multiple Communication Routes
Whether via POS system, terminal configuration, or our Phoenix routing, we provide multiple paths to ensure your devices stay connected to the gateway.
Clear Data Residency
Critical infrastructure is hosted in Sweden, while selected non-critical services are delivered through Azure in Western Europe. This gives merchants a clear and controlled regional setup for sensitive payment environments.
Datacenter Redundancy
Our architecture leverages separate, PSA ¹ security-classified datacenters with automatic failover and load balancing to ensure service remains uninterrupted during local outages.
¹ Protective Security Act
¹ Protective Security Act
Our blueprint for incident resolution
When an anomaly is detected, our response follows a disciplined, well-rehearsed process designed to restore stability quickly and safely.
1
Early detection
Advanced monitoring identifies deviations early, enabling action before they impact payments.
2
Rapid coordination
Defined responsibilities and direct communication paths enable fast, informed decision-making.
3
Controlled operations
Technical safeguards keep payment flows active while we isolate and address the underlying cause.
4
Structured recovery
Automated processes return transactions and normalize processing quickly and safely.
5
Post-incident review
Every event is followed by a deep-dive analysis to continuously improve our resilience and prevention.
Frequently asked questions
Our platform is built with multiple fallback paths. If a primary route or datacenter is disrupted, traffic is automatically rerouted to redundant infrastructure to keep your services active.
To meet high standards for governance and data residency, all critical infrastructure is hosted in protected site under the Swedish Protective Security Act. Selected non-critical services are delivered through Azure with data residency in Western Europe.
Through a combination of separate datacenter architecture, redundant communication paths, and a 24/7 incident organization that acts on anomalies before they become problems.
We have a dedicated incident organization consisting of On-Call leads, technical specialists, and incident managers who coordinate responses 24/7.
Yes. Whether you run integrated retail systems or standalone terminals, our platform is designed to support different merchant environments without compromising availability or resilience.
Our solutions support structured offline handling, allowing merchants to continue taking payments safely even during a total network loss, ensuring that sales is always possible.
Ready to build a more resilient payment future?
Don't let infrastructure be a bottleneck for your growth. Discuss your continuity requirements with our experts and discover how Westpay can protect your business.