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Phoenix

Control your payment terminal fleet with clarity, speed and confidence.

Phoenix is Westpay’s device management platform for monitoring, updating and managing payment terminals at scale. From rollout and configuration to support and lifecycle handling, Phoenix helps teams stay in control of the devices that keep commerce moving.

  • Manage terminal fleets from one central platform
  • Deploy applications, settings and updates with greater control
  • Gain visibility into device status, versions and performance
  • Support operations more efficiently across the full terminal lifecycle
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Why Phoenix

Managing payment terminals should not feel fragmented or reactive. Phoenix gives operations teams, support teams and partners the tools to work more efficiently across rollout, updates and day-to-day terminal management.

Better fleet visibility

Get a clear overview of your deployed terminal estate, including device status, connectivity, installed applications and operational information.

Faster rollout and updates

Deploy applications, settings and configuration changes across individual devices or larger fleets with less manual effort.

More efficient support

Access the device information you need to troubleshoot issues, verify status and support merchants more effectively.

Stronger lifecycle control

Manage terminals more consistently over time, from onboarding and configuration to updates, reporting and offboarding.

What You Can Do With Phoenix

Phoenix is built to help teams manage real terminal operations, not just maintain a device list.

Track terminal inventory

Keep track of deployed terminals, device history and fleet structure across merchants, stores and environments.

Push apps and settings

Deploy applications, updates and configuration changes to single devices or selected groups.

Apply configuration profiles

Create and assign profiles based on terminal model, merchant or operational need, and keep devices aligned over time.

Monitor device health

Review network information, installed applications, performance data and live terminal status from one place.

Support remote operations

Use secure remote tools to investigate issues, verify terminal behaviour and reduce unnecessary support friction.

Build reports that matter

Create reports based on the data points that matter most to your teams, from app versions to hardware status and rollout follow-up.

Fleet Overview

See your terminal fleet more clearly

Phoenix gives you a real-time overview of your terminal environment so you can understand what is deployed, what is running and where action may be needed.

  • Network and connectivity information
  • Installed applications and version status
  • Terminal health and live operational signals
phoenix_overview

Update management

Deploy with more control

Manage application and configuration rollout with a process designed for operational reality. Push immediately, schedule ahead or apply updates based on defined conditions.

  • Push updates instantly or schedule them for later
  • Update individual terminals or larger groups
  • Add rules and conditions to control deployment
  • Keep devices aligned through reusable configuration profiles
phoenix_update_mgmt

Bring clarity to your device fleet

Turn terminal data into operational insight

Phoenix helps you move beyond visibility and into action. Use reporting and asset-level insight to understand your fleet, support decisions and improve day-to-day operations.

  • Track versions across apps and devices
  • Review hardware and performance metrics
  • Check live status and manage offboarding
  • Export reports tailored to your operational needs
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Feature Coverage

Asset tracking
View terminal inventory and device history across your fleet.
Asset Management
Update task design

Define what should be updated, how it should be deployed and what should be shown on screen.

Asset Management
Scheduled updates
Run updates immediately, at a chosen time or based on specific conditions.
Asset Management
Configuration profiles
Create profiles by model, merchant or other grouping and apply them consistently across devices.
Asset Management
Asset information
Review detailed device information, including installed applications, status and network configuration.
Insights
Custom reporting
Build reports around the metrics and fleet data most relevant to your teams.
Insights
Application control
Check whether an application is running and support manual actions when needed.
Asset Control
Remote view
Request secure terminal screenshots for support and troubleshooting without exposing sensitive payment data.
Asset Control

Built for Real Operations

Phoenix is designed for organisations that need more than occasional device administration. It supports the day-to-day reality of terminal operations across rollout, support, updates and lifecycle management.

 

For operations teams

Maintain control across large terminal fleets and reduce manual follow-up.

For support teams

Access the information needed to troubleshoot issues faster and support merchants more effectively.

For partners and service providers

Manage customer environments in a more structured and scalable way.

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Want to see Phoenix in action?

If you want a better way to manage rollout, updates, support and lifecycle handling across your payment terminal fleet, we would be happy to show you how Phoenix works.

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